The Customer discovered that their routers were not ideal due to their limited support abilities. Overall monitoring was lacking, and the customer did not have visibility to the organization’s status. The Inseego FW2000E Outdoor Unit requires a site survey and professional installation due to being outdoors. CTS was able to support the customer in this aspect, while also providing additional services. This is an on-going national deployment that includes all of the brands housed under the their umbrella. The end users of this device upgrade were the individual store Managers on Duty. End users were not technically trained and needed assistance from CTS in order to update the facility.